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COMMUNITY MANAGER
Big Moxi Games is seeking a full-time specialist in online customer engagement, social media community management.
Location: Porto Alegre, Rio Grande do Sul, Brazil.
Profile:
- Lover of games, gamer culture and engaging with people online from all over the world;
- In-depth knowledge of current trends in social media and online community channels including how game studios and publishers engage their fans and how gamers like to engage with them;
- Solid understanding of current products, gamer segments/preferences, and trends in the PC/console market;
- Heavy user of social networks and with deep understanding of the channel dynamics and the communication language of popular networks, memes, influencers, streamers, YouTubers, etc.;
- Fluency in English;
- Fluency and experience with all PC/console game systems and platforms;
- Self-motivated, highly organized, clear communicator, responsible, attentive, and creative;
- At least 3 years of experience as a Social Media or Discord Community Manager responsible for generating and moderated content as well as engaging directly with fans;
- Expert in technical aspects of managing all community, social media, and PC game platforms including: Discord, Facebook/Instagram, Twitter, YouTube, Twitch, Reddit, and Steam.
Responsibilities:
- Be the “online voice” of Big Moxi Games and its products on all social networks and game platforms (e.g. Steam, Discord, Facebook, Reddit, Twitter, YouTube, Twitch etc.);
- Drive online customer engagement and facilitate a positive ongoing dialogue between fans and the company as well as among fellow fans;
- Drive increase in online community size as well as the quality and frequency of customer engagement;
- Stimulate online discussion around game-related content to increase product awareness and affinity;
- Respond to community questions as well as initiate/engage in relevant conversations with the community;
- Develop relationships with influencers and streamers to encourage their promotion of Big Moxi Games IP and community as well as participation in our community;
- Organize, create, and support community events including pre-release game testing;
- Solicit and collect feedback from playtesters;
- Lead creation of content for distribution through community and social channels;
- Create content calendars, define content specifications, and execute push of content to community across channels;
- Collaborate with artists and others to create content appropriate for each channel;
- Monitor company social networks and communities to maintain a positive, safe and healthy community for all;
- Lead measurement plan execution and reporting function; gathering data and producing reports on KPIs for community and social media channels.
Bonus, bot not required:
- Intermediate knowledge in graphic/image editing (Photoshop, Illustrator or other similar tools);
- Fluency and experience with all PC/console game systems and platforms.
How to Apply
Send email to: jobs@bigmoxigames.com
About the Company
Big Moxi Games is currently developing Wardens Rising, a blend of fast-paced isometric action and base defense for PC and console. We aim to build a strong portfolio of original IPs for mid-to-hard core gamers across the globe. Raising our artistry and craftsmanship with great attention to detail. Crafting experiences that bring something new to genres like action, role-playing, shooter and strategy.